Last updated on February 16th 2024
Jorge Moreno Blazquez (hereinafter referred to as "Ready Bot One or RBO"), is an online service for managing virtual assistants through different channels. These conditions outline the rights and obligations of the user and RBO as the service provider. RBO assumes that any user using the service has read and accepted the terms of use. Additionally, RBO reserves the right to update and modify the terms of use without any prior notice, and these will always be available at the web address https://readybotone.agency. RBO, with VAT ID ES53421489X and registered office at Calle Río Danubio 2, 28913, Leganés, Madrid, provides the RBO Website and its related services according to the terms outlined below. This agreement is valid from the date the user accepts this service. New features added to the Services will be subject to the terms of use. If the user continues to use the service after any modification, it implies their agreement with those changes. Failure to comply with any of the terms of use may result in the cancellation of the user's account.
The user is entirely responsible for accessing and using RBO in compliance with the current legality, whether national or international, as well as the principles of good faith, morality, good customs, and public order. Specifically, the user commits to diligently observe these General Terms of Use. The user agrees not to resell, duplicate, reproduce, or exploit any part of the Service without the express written consent of RBO or its' licensors. The user may not use the Service to store, host, or send harmful or unsolicited email (spam). The user understands that the Service may be used for the transmission of their Content, and during this process, their Content, including invoices, payment notices, and personal messages, may be transferred unencrypted over the Internet. The user may not use the service to transmit any viruses, worms, or any type of malicious or harmful content. RBO makes no warranties regarding the user's ability to use the Service, satisfaction with the Service, the availability of the Service always, uninterrupted, and error-free, the accuracy of mathematical calculations carried out by the Service, and the correction of Service errors. Neither RBO nor its partners, nor its sponsors are responsible for any direct, indirect, secondary, consequential, special, exemplary, punitive, or any other type of damage that arises or is related in any way to the user's use of the Service. The user can only resolve their dissatisfaction with the Service by ceasing to use it and cancelling their account. If any condition described here is invalidated or cannot be applied, the application of any remaining conditions should not be affected in any case. Any questions regarding the Terms of Conditions should be directed to RBO's technical support: hello@readybotone.io. The Terms of Conditions establish an absolute understanding between the user and RBO regarding the Service and prevail over any prior agreement reached between the user and RBO. The Conditions, and their relationship with RBO under these Conditions, will be governed by the laws of Spain. The user and RBO agree to submit to the exclusive jurisdiction of the courts of Barcelona to resolve any legal issues related to the Conditions.
The user must provide a full legal name, an email address, and all required information by RBO in the account creation process. It is the user's responsibility to provide accurate information, and RBO reserves the right to delete any account if its veracity is suspected or if it violates any of RBO’s rules. The user is responsible for maintaining the privacy of their account. RBO will not be liable for any damage or loss resulting from the user's error in protecting their login information. The parties agree to legally equate the customer's autograph signature to that made through any other type of key, code, or identifying security element. Without prejudice to the above, the service provider may demand written confirmation from the customer when deemed necessary.
The subscription to a RBO payment plan begins when the user makes the first payment. Under no circumstances will refunds be made. If the user exceeds any of the limits of their plan, they will need to upgrade. RBO reserves the right to unilaterally and at any time modify the fees without granting any compensation rights to users.
To make payments, it is necessary to provide a valid card or bank account. It is not necessary to create or use a free account. RBO will periodically charge a recurring fee depending on the type of account the user has subscribed to. The Service is charged in advance for each period and is non-refundable. There will be no refunds or credits for partial months of the Service, nor will there be refunds if the user does not use the Service during the open account period. Under no circumstances will exceptions be made. The customer agrees that it is not necessary to confirm the receipt of the acceptance of the contract when it has been exclusively concluded through electronic communication. In the event of non-payment or return of the direct debit, the customer will be notified of the breach and will automatically lose access to the Service. Data will be deleted within thirty (30) days from the date of non-compliance. No fee includes taxes or duties required by government authorities. The user is responsible for paying these taxes or obligations. The user decides who has the right to enter their account with the role they consider appropriate.
RBO reserves the right to modify or suspend, temporarily or permanently, the Service at any time and for any reason with or without prior notice if it deems it convenient. RBO reserves the right to change monthly fees with a 30-day notice. Notification of fee changes will be published on the RBO website and in writing.
The Subscription will automatically renew at the end of the period, unless the User cancels it before the current period ends or as otherwise agreed upon in writing. Cancellation becomes effective the day after the current Subscription period concludes. Refunds for Subscription fees are not applicable, except as required by statutory law.
For Subscriptions with a term of 12 months or more, cancellation must be done at least 60 days before expiry; for those with a term of less than 12 months, cancellation requires at least 30 days' notice. To cancel, the User should email hello@readybotone.io; other methods like phone calls, fax, text, or instant messages are not valid.
RBO, may change Subscription prices and will notify the User within a reasonable time before the changes take effect. Price adjustments apply at the start of the next Subscription period. User acceptance of new prices is implied by continued use of the Services post-change.
Post-cancellation, all content is deleted after thirty (30) days. The User is liable for charges incurred up to the cancellation date, including the full monthly charge for the month of suspension. No further charges apply post-cancellation. RBO reserves the right to cancel an account or restrict Software use for non-compliance with these terms of use.
RBO either owns or licenses all Intellectual Property rights to all components of the Service that can be protected, including but not limited to the name of the Service, graphic material, all software associated with the Service, and the elements of the user interface contained in the Service, many of the individual features, and related documentation. The user agrees not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or conceal any aspect of the Service that RBO or its licensors owns. The user also agrees and undertakes not to use robots, spiders, other automated devices, or manual processes to control or copy any content of the Service. RBO will not claim rights to the Intellectual Property of the Content that the user uploads or provides to the Service. However, by using the Service to send content, the user agrees that third parties may view and share this content sent by the user.
The data that users give to RBO is hosted on VoiceFlow's servers (ref. VF T&C's). RBO and its employees have access to account data to improve the service and provide good support. All RBO employees and partners have signed a confidentiality agreement in compliance with privacy regulations, including GDPR.